Complaints & Feedback Management
Give parents, students and staff a proper channel to raise concerns, route them to the right person, close the loop with feedback and track how fast you resolve — all inside Pro ERP India.
Resolve complaints — nothing slips through
Give parents, students and staff a proper channel to raise concerns, route them to the right person, and close the loop with feedback — with analytics on how fast you resolve.
- Raise by category & priority — anonymous option
- Assign, comment & track to resolution
- Collect satisfaction feedback
- Analytics — resolution time & satisfaction
Easy to raise
Anyone can raise a complaint with a category, priority and attachment — even anonymously.
Assign & track
Route each complaint to the right staff, set a due date and watch it move to resolved.
Comment thread
Discuss and update on every complaint with a clear, timestamped comment trail.
Satisfaction feedback
Once resolved, collect a satisfaction rating so you know complaints were actually fixed.
Analytics
Break down by category, priority and status, with average resolution time and satisfaction.
Full transparency
Parents and staff see their own complaints and live status — trust through visibility.
Ready to Transform
Your School Management?
Join the schools using Pro ERP India to streamline operations, improve efficiency, and provide better services to students and parents.